Roofstock Homepage Transformation
Redefining Roofstock's Digital Presence.
Overview
BACKGROUND
Roofstock, a real estate investment platform, experienced rapid expansion with Series E funding and strategic acquisitions, requiring adaptable collaboration and adding complexity to the project.
ROLE
Lead Visual Designer (concept design, interaction design, UI design, and branding).
TEAM
Comprised of CMO, VP of Engineering, Dr. of Marketing, Software Engineer, Product Design Manager, Sr. Copywriter, Video Marketing Manager, Marketing Designer.
TIMELINE
February 2022 - March 2022.
AUDIENCE
Our users, including investors, homebuyers, remote investors, and tech-savvy individuals, seek convenient and value-driven real estate opportunities.
PROBLEM
Addressing knowledge gaps and building trust in real estate transactions.
GOAL
Increase new user conversion rate by 10% while incorporating new branding components.
IMPACTFUL OUTCOME
Redesign led to a 10% increase in marketplace visits and a 12% rise in registered users.
Understanding the Challenge
Partnering with a UX Researcher, we delved into understanding user pains and needs, adopting a user-centered design approach. Through this process, key challenges emerged: establishing trust, addressing diverse investing experiences, reducing information overload, and ensuring brand consistency.
GOAL ORIENTED APPROACH
User Goal: Enable investors to feel confident in leveraging Roofstock for their real estate needs and have a personalized experience.
Business Goal: Increase new user conversion rate by 10% while incorporating new branding components.

Process

In a Virtual Design Sprint session led by our Product Design Manager, in collaboration with the Marketing Department, we embarked on a journey to gather inspiration from pioneering brands, both within and beyond our industry. Through insightful exchanges, we explored avenues to push the boundaries and elevate our brand's presence.

In our pursuit of enhancing our homepage, we undertook a comprehensive approach that involved meticulous data analysis and theme identification, ensuring every element resonated with our audience.

EARLY DESIGNS
I embarked on sketching several iterations of the homepage, drawing inspiration from our recent design sprint findings. Subsequently, I refined the top two concepts into lo-fi wireframes.
INVESTOR JOURNEY
The project's most formidable hurdle lay in effectively and succinctly communicating our array of new product offerings. This necessitated the creation of several iterations of the personalized investor module. Presented below are some preliminary sketches showcasing our early design explorations.
NAVIGATING THE ACCESSIBILITY HURDLE 

During the redesign, our design system faced a challenge our primary color, Roofstock Orange, didn't meet ADA standards.We conducted an audit, explored alternative colors for compliance, and collaborated to select Fin-Tech Blue.

HIGH FIDELITY DESIGNS
I transformed these initial designs into high-fidelity wireframes, exploring various layouts, shapes, and colors. As I refined the wireframes and presented them to executive stakeholders, we took another stride towards realizing the evolved Roofstock brand – one that is technologically advanced, approachable, and informative.
REFINING VISUAL IDENTITY AND DESIGN SYSTEM
To enrich the user experience, I led the integration of illustrations and development of an illustration style guide, ensuring alignment with our brand vision. Collaborating with IconScout, we refined illustration guidelines, elevating our visual identity.
Simultaneously, I updated and managed our design system in Figma, incorporating new icons and visuals for seamless integration across touchpoints. Managing illustration asset documentation ensured timely delivery and adherence to brand ethos.

By instilling our refined brand style, we rejuvenated our brand and set a new standard of excellence in visual identity.
Final Designs
Through collaborative efforts, we achieved a successful launch of the new homepage. Though minor adjustments have been made since its initial release, presented below is the Q2 2022 iteration of the redesigned homepage.
ENGAGING USERS STATEWIDE
The globe animation, crafted by our Marketing Designer and Video Marketing Manager, showcases Roofstock's statewide reach and remote investing options. Leveraging our new illustration style, I enhanced our personality and added approachability to the page.
STREAMLINING AND PERSONALIZING THE INVESTOR JOURNEY 

With Roofstock's recent acquisitions, our suite of products and services has significantly expanded to encompass the entire home buying, selling, and management process. I designed an interactive module to cater to investors at every stage of their journey, allowing them to choose their preferred path and focus on the services most relevant to them.

Impactful Outcome
Insights and Learnings
COLLABORATION AND ALIGNMENT
Drawing on my sales expertise, effective communication was paramount in engaging both technical and non-technical stakeholders. The successful redesign hinged on cross-functional collaboration among marketing, product, and engineering teams, ensuring alignment, brand consistency, and seamless implementation.
NAVIGATING COMPLEXITY
The most daunting aspect of this endeavor was the development of the interactive module. Throughout the iterative process, I encountered numerous challenges, including concerns regarding usability, clutter, and scalability. Leveraging the expertise of my fellow product design colleagues proved invaluable in refining the design. Collaborating closely with our Senior Product Designer to address lingering issues was instrumental in achieving success.
ROOFSTOCK REBRAND UNVEILING
The introduction of the refreshed brand of Roofstock marked a significant milestone. While the homepage served as phase one of our journey, we remained dedicated to extending this rejuvenation to all our marketing and sales touchpoints, ensuring consistency and continuity in our refreshed visual identity moving forward.